11.06.2020 12:19

Important Delivery Information

Dear Customers,
Please read below important information about international shipping at present moment.

Unfortunately, because of COVID-19, many postal services have significantly slowed down delivery. Including, because of the flights restrictions, the Russian Post for the last 2 months and at the moment still cannot deliver parcels as fast as it was before.

Fast delivery and good service are our key priorities, so we decided to send all orders using the Netherlands Post. Thus, you will receive your order within 10-20 days (depending on the country), and can track the parcel on the site of your local Post.

Regarding orders sent earlier but not yet received. Please contact our support team by e-mail support@mybobbin.com and we will provide relevant information on the delivery of your order. At the moment, we have accumulated some statistics and have information that helps to predict the delivery time. We regret that we cannot respond to requests as quickly as before because of their large number.
We guarantee that every order will be delivered, and thank each customer for your patience, this is the most valuable thing for us.
 
Regards,
MyBobbin Team